These reviews are unedited for content.
Head Coach of MSU Men’s Basketball
East Lansing, Michigan
Just a quick note to let you know how appreciative I am of all your help and support with my purchases at Heatn Sweep. Honestly, with all of the shopping my wife and I have done over the past three years, we almost feel that we should receive a W2 from your store (ha ha)!
On a more serious note, Lupe and I really do appreciate the incredible service, follow up, and attention that you have given us. We are enjoying our purchases–the hot tub, the grills, and lawn and patio furniture to name a few. Even some of our older furniture pieces still look good today, and that says a lot about the quality you provide to your customers.
Again, a special thanks to all of you for the help and great service that you have provided. Lupe and I look forward to our next purchase and working with you again.
I just want to send a note that we are so happy that we purchased our spa and had it delivered when we did! We have not missed a day enjoying soaking in it! The spa boy makes care of it really so easy!!! Corey is a physician in the ICU and he, like other healthcare workers, is under incredible emotional and physical stress right now. This has been such a gift for our entire family to enjoy as we will be home, under self-quarantine for the foreseeable future because of his exposure. We hold all of you and other businesses in our prayers as we realize that our entire community is carrying so much additional stress and the burdens of uncertainty. Sending you much gratitude and many wishes for continued health!
I purchased an Arctic Spa from Heat ‘N Sweep two years ago. I worked with Kathy and she was such fun and very helpful. I love my spa and
don’t know how I survived without it, you can swim in it, jog in it, and of course, just relax in it as well. It is the best purchase I
Since then, I have worked with other staff members to buy supplies and each time I call there or go there, I am greeted and
treated in the same friendly and helpful way as when I originally bought the spa. I more recently purchased deck furniture and with
Kathy’s help picked a beautiful table and chairs and a huge, easy to handle, and very sturdy umbrella. The furniture is beautiful and
practical and the chairs are sturdy and very comfy.
I highly recommend them; they will transform your back yard into a stay-cation resort!
Heat’n Sweep is like Disney World for patio furniture and fireplaces.
It is a happy place to shop and their customer service is the BEST!!
The folks at Heat’n Sweep know how to run a business.
Rick & Natalie H.
I can’t think of a better way to describe what our Arctic Spa has done for us short of saying how much it has improved our ‘quality of life!’ I have fibromyalgia and the worst part is how much my muscles hurt when I get out of bed in the morning. Now, I wake up and go straight in my spa most mornings. In just a few minutes, my muscle soreness goes away. WHAT A WAY TO START A DAY – PAIN FREE AND RELAXED! Unbelievably, I have substantially reduced my prescription pain pills and have stopped taking my muscle relaxer pills completely! Aside from our house and 10 acres – our Arctic Spa has been the best major purchase of our marriage! Thank you so much for carrying excellent products and for having so many wonderful employees that made us feel so well taken care of. THANKS – Heat & Sweep for your major role in dramatically improving our quality of life!
P.S. The ‘Northern Light Show’ is INCREDIBLE!
We just made our 3rd purchase – a beautiful fire table. Kathy assisted and was very knowledgeable, and always so helpful. H & S has stood behind their products for us, on our gas fireplace insert and hot tub. They are truly a company that we have been happy to purchase quality products from.
East Lansing, MI
Thanks for everything you have done….. Our group could learn from you and all the people I have encountered at Heat N Sweep, with regard to customer service and support. The delivery team moving my furniture (on the patio and off the patio again and again) were just wonderful.
Follow-up calls after my purchases and call(s) to arrange delivery reflect a focused team of committed, caring and hard working people. You all are spectacular at what you do… and I commend your business model. I look forward to future business with you all. Thanks so much, Regina.
Katha & Kirk H.
Last year, my husband surprised me with an Arctic Spa for Christmas. It’s the best gift I’ve ever received! You can often find us at night toasty in our hot tub….surrounded by mounds of snow with millions of twinkling stars overhead….or floating in the spa on a summer day bathed in sunlight, enjoying the fragrance of a newly mowed lawn. It may sound silly….but soaking in our Arctic Spa is the closest thing to heaven I can imagine!
Matt & Kristin S.
We just wanted to take a moment and tell you what a pleasure is was doing business with you on our new Tribute Wood stove. From beginning to end your staff was courteous and professional. We were also extremely pleased with the installation crew. I was amazed by the care they took to keep my house clean and protected during installation. I would not hesitate for a moment to recommend that anyone do business with you and I can see why you are successful, we will be returning for business.
East Lansing, MI
I received a card today from the delivery guys and it just didn’t seem right to send a card in. So, here are my comments about my recent purchase and delivery. In a word–EXCELLENT. From the sales people who helped me back in June when I made the purchase to the delivery guys today, I couldn’t have asked for better service. My patio furniture looks great and I couldn’t be happier. You guys really are the best. Extra kudos to Alex and Max who worked in the sweltering still air to set me up. I will come back to Heat and Sweep for all my patio, grilling, and outdoor needs–and I will tell everyone they need to visit you as well. Thanks for helping to make my move to East Lansing a little easier.
Rod & Sally S.
Sally and I cannot come up with the words to describe our experience with our hot tub shopping, purchase and delivery from Heat’n Sweep. Superlative is close. Thanks for your ‘remarkable’ customer service.
My husband and I were very pleased with our recent shopping experience at Heat’n Sweep. The furniture looks lovely. If only all shopping trips would go as smoothly and be as pleasant as shopping at Heat’n Sweep! Many thanks to you and all your very courteous staff.
If all Businesses in Michigan were as great to deal with as you our economy would be BOOMING! Thank You Thank You!!
Jim Shaheen (Shaheen Chevrolet)
Thanks for the special treatment. As usual, you do a great job!
Mr. and Mrs. T.
Very, very special treatment by all and delivery prompt. You certainly shine, especially in times of poor customer service.
What a breath of fresh air to know there are still folks in business who really care about their customers!
Ann Arbor, MI
Your group was by far the most knowledgeable group with regards to products, technical, and installation issues. A true pleasure to work with!!!
David and Jean B.
A wonderful store. Fast service, not pushy. Will come back for other items. Old fashioned retail store.
Chris and Michele S.
Undoubtedly one of Lansing area’s best merchants. We love our new porch furniture and will see you next year to add some more!
You stayed late on Sunday to help us, were friendly and knowledgeable. Your products are wonderful and your service is outstanding! We will be back.
Your service is excellent from start to finish. We are impressed! We need more like you. Everyone was patient and friendly. I really don’t see much room for improvement!
Mount Pleasant, MI
Great furniture! And wonderful PR and follow-up on your part. Your service and quality products will bring us back.
Kathy was enthusiastic, helpful, informative and arranged to have our sunroom furniture delivered in less than 2 hours after purchased! Exceptional service! Delivery gentleman was friendly too!
Everyone was so friendly – from Kathy, our salesperson, to the other sales folks who greeted us and served drinks, to the delivery guys who cheerfully accepted the challenge of a circular staircase! Thanks!
Sales staff was very friendly and knowledgeable. We would recommend Heat’n Sweep to our friends.
Tim & Jeanne P.
Cory is great to work with. This purchase was an exceptionally positive experience.
John & Sandy H.
Never been treated so well nor found a more knowledgeable sales person than Kathy in our lives. It was a shopping experience we will always remember!
Very pleased- we will be a repeat customer!
Jim & Shelley D.
Beautiful Product line. Sales person very nice and helpful. Same with the delivery. A good experience all the way around.
Mr. & Mrs. S.
East Lansing, MI
Thank you for the gift basket. Delivery person very personable and courteous. We will definitely recommend your business to friends and interested parties.
Beverly & Bill C.
Love the deck & yard furniture- Great that you delivered so far away 🙂 Thank you! (Delivery was to Northern Michigan)
Class Act! Everyone at Heat’n Sweep were helpful. As a businessman it was a pleasure to see everyone work so well together from sales to service and follow up.
We are very pleased. Top notch service. A real pleasure.
Your sales staff is to be commended on their knowledge of the product. Great store. Thanks!
Everyone involved was knowledgeable and courteous. The men removing old insert did a very good job. Jimmie did an excellent job installing the new unit. Recommend you keep them all. Thanks for the gift!
Very good product and customer relations. Jim and Monte were super gentlemen.
Mr. and Mrs. B.
Love our Mendota Fireplace! Thanks for all your guidance. Fireplace looks amazing and works beautifully. Every person we worked with at Heat’n Sweep was very professional.
East Lansing, MI
I will recommend you anytime. Installer left everything very clean!
Grand Ledge, MI
This was my first purchase with you. Thank you so much! Will be back for sure!
You have a very pleasant staff and the delivery guys were right on time, and very polite!
Larry & Gail R.
All aspects of purchase & installation, very friendly & professional 🙂
Emily & Wellington O.
East Lansing, MI
We are very pleased with Heat n’ Sweeps over the top service! Love the furniture, can’t wait to party!
Ken & Kay W.
We are very pleased! Our furniture is perfect for the space! Thanks to Kathy who has been very patient, helpful & knowledgeable; delivery men were exactly on time, a delight to speak to and made certain that the furniture was set correctly.
First class products, sales and Installation- Thanks for an outstanding experience.
Heat n’Sweep continues to differentiate themselves based on customer service- which keeps us coming back!
Don, I would be overjoyed to hail the praises of you and the team anytime- anywhere. You are the best!
Chad & Nicole F.
Beautiful stove, wonderful service & awesome fireplace installation. Thank you!
A very satisfying shopping experience. From buying to delivery, first class all the way! I will definitely be returning soon.
Our new outdoor furniture has transformed our way of outdoor living. WE LOVE IT!
Another wonderful experience shopping at Heat’N Sweep!
Denny & Dotte W.
All Heatnsweep personnel were helpful & knowledgeable- a pleasure to purchase from you.
Kathy, once again out did herself!! The whole team is like a family extension- we love doing business with Heat’N Sweep!
Excellent sales, service, products and delivery. We will suggest Heat’N Sweep to everyone we know! Thanks!