Nothing functions: The RCD Breaker has tripped, or there is a power failure. Test RCD Breaker by turning breaker back on to see if spa powers up. If not, contact your factory authorized dealer.
Spa does not heat: Check to see if the heat indicator is on, or if there are any error messages on the topside control panel. If the heat indicator is on and no error message appears, contact your dealer.
Poor Jet Pressure: First check to see that the jet(s) are turned on fully. Then check your filter to see if it’s clogged or dirty. Next, check to see if the jet(s) are obstructed or if the venturi air dial is turned on. Finally, check to see if the jet(s) are surging. If so, your pump is cavitating (sucking in air). This usually occurs when the water level is too low and can be solved by adding water to the spa. If the problem still persists, contact your dealer.
Light is not functioning: Follow the LED replacement section.
Spa comes on by itself: This function is normal when heating and filtering. No action required.
Spa doesn’t drain completely: The spa is drained by gravity. It will not always drain fully. It is not necessary to drain the spa in its entirety except when winterizing the spa. If you wish to remove the last little bit of water, we recommend you use a wet/dry vacuum.
Our salesperson, Kathy, was an adept listener to customer needs and desires, giving us time to weigh pros and cons without using high pressure tactics. Delivery men, Jimi and John, were so personable as well as efficie…Barbara K.Haslett, MI
We just wanted to take a moment and tell you what a pleasure is was doing business with you on our new Tribute Wood stove. From beginning to end your staff was courteous and professional. We were also extremely pleased w…Matt & Kristin S.Dansville, MI
I just want to send a note that we are so happy that we purchased our spa and had it delivered when we did! We have not missed a day enjoying soaking in it! The spa boy makes care of it really so easy!!! Corey is a physi…Kim O.Okemos, MI